What is the Consumer Duty?

The FCA’s Consumer Duty seeks to raise standards in customerservice across financial services whenever a retail consumer is involved and toreduce the risk of foreseeable harm. The Consumer Duty aims to ensure thatfirms put the consumer’s needs first.

Delivering good outcomes for consumers is central to theConsumer Duty. At Premier Miton, we never forget that we are here to manageother people’s money. Our purpose is to actively, and responsibly, manage ourclients’ investments for a better financial future. We take the trust thatinvestors have placed in us very seriously. We are committed to delivering goodlong term investment outcomes that can help our customers achieve theirfinancial goals.

However, producing good performance is just one part of whatwe do. We strive to deliver good performance with great levels of customerservice, whilst offering good value from a cost perspective. We believe thatour core values – collegiate, passionate, dedicated, responsible, independent –embrace the ethos of the Consumer Duty.